Frequently Asked Questions
Everything you need to know about shopping with Blue Wave Products for your home and leisure needs.
What is the standard shipping timeframe for large home items?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-7 business days, while oversized items like saunas or pool tables may require freight delivery which can take 7-14 business days.
Do you offer professional installation services?
While our products are designed for DIY assembly with comprehensive manuals, we do not provide direct installation. We recommend contacting a local licensed professional for specialized setups like electrical wiring for saunas or pool installations.
What is your return policy for home leisure products?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that return shipping costs for large freight items are the responsibility of the customer unless the item arrived damaged.
How do I track my freight shipment?
Once your order ships, you will receive an email with a tracking number and the carrier's contact information. For freight deliveries, the carrier will call you to schedule a specific delivery window once the shipment reaches your local terminal.
Are Blue Wave products covered by a warranty?
Yes, all Blue Wave products come with a manufacturer's warranty. The duration varies by product category, ranging from 90 days for accessories to several years for structural components of pools and saunas.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through select third-party providers to help you build your dream home environment.